Achieve scalable commerce with certainty on the most inclusive platform. Simplify everything, from establishing your online store to driving sales through various customer interactions, leveraging the unparalleled capabilities of the Salesforce CRM.
Salesforce ensures seamless commerce for over two billion shoppers, with an outstanding 99.99% historical uptime.*
Salesforce customers experienced a significant 29% rise in digital revenue as they moved away from legacy channels.**
In 2022, Salesforce experienced an 11% increase in Cyber Week digital sales, outperforming the industry's 2% average growth rate.***
Choose the perfect digital storefront to align with your business goals, whether it's custom templates, full headless commerce, or a hybrid solution.
Equip your teams with conversational AI to streamline various tasks in their workflows, including storefront setup and fostering growth.
Save time and enhance every facet of your business through cutting-edge merchant dashboards and AI-generated insights.
Elevate the world of online shopping by utilizing conversational AI and first-party data to mirror the outstanding in-store experiences across all digital platforms.
Build lasting loyalty by providing personalized experiences, regardless of the channel your customers use to connect – whether it's WhatsApp or the metaverse.
Drive revenue growth at every point of the customer journey through the integration of digital commerce into your sales, service, and marketing channels.
Optimize distributed order management for a hassle-free, transparent delivery process and impeccable 5-star service.
Answers to frequently asked questions about Commerce Cloud.
Salesforce Commerce Cloud is a cloud-based e-commerce platform that enables businesses to create and manage online stores for selling products and services. It offers multi-channel sales, personalization, order management, marketing tools, customer support, analytics, and scalability, helping businesses provide engaging shopping experiences and drive sales growth.
Salesforce Commerce Cloud is an e-commerce platform that helps businesses create and manage online stores, enabling them to sell products and services across various digital channels, personalize customer experiences, optimize order management, run effective marketing campaigns, provide customer support, and gain valuable insights to drive sales growth.
Salesforce Commerce Cloud consists of three main components:
Yes, Salesforce Commerce Cloud was formerly known as Demandware. Demandware was acquired by Salesforce and rebranded as Salesforce Commerce Cloud.
Benefits of using an e-commerce platform include:
Whether your business needs e-commerce software depends on your specific goals and operations. E-commerce software is beneficial if you want to:
If your business aligns with these objectives, investing in e-commerce software can be highly advantageous. However, it's essential to choose the right platform and tailor it to your business needs.
To choose the right e-commerce software:
Feel free to inquire about Salesforce products, pricing, implementation, or any other topic of interest. Our team of knowledgeable representatives is here and eager to engage in a conversation with you.